Warranty

POSTUREdome Warranty & Guarantee

Last updated: 25 September 2026

At POSTUREdome we stand behind our products. This page sets out our Feel the Difference Guarantee, our 12-month warranty against defects, and your rights under the Australian Consumer Law and the consumer law where you live.

Feel the Difference Guarantee

Everyone's body is different, which is why every POSTUREdome comes with a genuinely risk-free trial.

  • Standard orders: 60 days from delivery.
  • Pre-order backers: 90 days from delivery. You committed before you had held one, so you get longer.

If within your trial period you decide POSTUREdome isn't right for you, we'll refund you in full. You don't have to tell us why.

How it works

  1. Email care@posturedome.com within your trial period with your order number.
  2. If you're in Australia, we'll send you a prepaid return label and a return reference. If you're outside Australia, we'll send you the return address and reference.
  3. Post it back in any packaging. Once it arrives, we refund you in full.

Return postage on a change of mind

  • Within Australia we pay return postage and send you a prepaid label.
  • Outside Australia, return postage is the customer's responsibility on a change of mind. If the product is faulty, damaged or not as described, we cover everything, wherever you are. See the warranty section below.

The only things we ask

  • The trial period runs from the date your order is delivered.
  • Send it back in reasonable, clean condition. Used is completely fine, that's the point of a trial.
  • Contact us before sending it, so we can give you a reference and, in Australia, a label.

12-Month Warranty Against Defects

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What this warranty covers. For 12 months from the date of delivery, we warrant your POSTUREdome against defects in materials or workmanship under normal use, including manufacturing faults, faulty valves or seams that affect performance, and defects in materials arising in normal intended use.

What it doesn't cover. General wear and tear; damage from misuse, accidental puncture or over-inflation; failure to follow the care instructions; damage caused by third-party accessories.

We assess every claim. Where a fault has been caused by misuse, accidental damage, over-inflation or not following the care instructions, it isn't a failure of a consumer guarantee and this warranty doesn't apply. If we reach that view, we'll tell you why.

The period. A defect must appear within 12 months of the date your order is delivered.

Who bears the expense of claiming. We do. POSTUREdome pays all costs of making a warranty claim, including return postage, wherever in the world you are. You will never be out of pocket to make a claim under this warranty.

How to claim. Email care@posturedome.com with a description of the issue, your order number, and clear photos or video of the fault. If the claim is accepted we'll repair, replace or refund, and where the failure is a major failure under the Australian Consumer Law, the choice of remedy is yours.

Who gives this warranty
POSTUREdome Pty Ltd
ACN 677 802 587 · ABN 89 677 802 587
225 Grote Street, Adelaide SA 5000, Australia
Telephone: 08 8221 6600
Email: care@posturedome.com

This warranty applies to customers in every country we ship to. We are initially shipping to Australia and the United States, and we're hoping to release into the UK, Germany, France, Italy, Spain, the Netherlands and Denmark very soon.

These benefits are in addition to your rights. The benefits given to you by this warranty are in addition to, and do not limit, any other rights and remedies you have under the Australian Consumer Law or any other law. If you are outside Australia, this warranty is in addition to the statutory consumer rights you have where you live, including rights under UK and EU consumer law. For more information on Australian rights visit www.accc.gov.au.

Returns process

  1. Contact us first at care@posturedome.com.
  2. We'll send return instructions and a reference number, plus a prepaid label if you're in Australia or if this is a warranty claim.
  3. Package the item and include your name and return reference.
  4. Once received and inspected, we process your refund or replacement.

Need help?

If you're unsure whether your issue is covered, or you just want to talk about getting the best out of your POSTUREdome, we're here.

care@posturedome.com · 08 8221 6600