Privacy Policy
POSTUREdome — Privacy Policy
Effective Date: 25 September 2026
POSTUREdome Pty Ltd (“POSTUREdome,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use the POSTUREdome website, online store, and related services (the “Platform”), how we use it, and the rights you have.
We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and — where they apply — the GDPR, the UK GDPR and applicable US state privacy laws.
1. What this Policy covers
This Policy applies to: customers who purchase POSTUREdome products; visitors to posturedome.com; email subscribers; and people who contact our support team.
This Policy does NOT apply to:
- YADlife Pty Ltd — a separate company that operates the YADlife app. YADlife is not part of POSTUREdome and maintains its own privacy practices and subscriber database. Information you give POSTUREdome is held by POSTUREdome (see Section 10);
- POSTUREdome employees, contractors, and job applicants; and
- Third-party websites or services linked from the Platform.
2. Who is responsible
POSTUREdome Pty Ltd (ABN 89 677 802 587, ACN 677 802 587) is the data controller. Contact us at privacy@posturedome.com or by post at 225 Grote Street, Adelaide, South Australia 5000, Australia.
3. Personal information we collect
- Account and order details: name, email, shipping and billing address, phone number.
- Payment information: transaction details processed by our payment providers (Shopify Payments, Stripe, PayPal). We do not store your full card number.
- Browsing and usage data: pages visited, products viewed, time spent, device type, IP address, browser.
- Communications: support enquiries, emails, chat, feedback, reviews.
- Marketing preferences: opt-in/out status.
- Referral data: how you arrived at the Platform.
4. Consumer health data
POSTUREdome does not collect consumer health data. We sell a physical posture-support device; we do not collect, store, or process information about your health status, symptoms, or medical conditions.
5. How we collect your information
- Directly from you — orders, account creation, enquiries.
- Automatically — cookies and similar technologies on the Platform (see our Cookie Policy).
- From third parties — payment processors (transaction confirmations), analytics partners, advertising platforms.
6. Why we use your information
- To process and fulfil your orders, manage returns and refunds;
- To create and manage your account;
- To respond to support requests and improve the Platform;
- To send marketing and promotional updates (only with your consent or as permitted by law);
- To maintain security, prevent fraud; and
- To meet legal, tax, and regulatory obligations.
7. Sharing your information
We do not sell your personal information for money. We share it only as below:
- Service providers (processors): Shopify (store hosting), payment processors, shipping and logistics providers, analytics, email marketing (Klaviyo), customer support — under contracts requiring them to protect your data;
- Regulators, law enforcement, and authorities — where required by law;
- Professional advisers; and
- A buyer or successor — if POSTUREdome is sold or restructured, under confidentiality.
Advertising and US privacy laws. We use advertising and analytics tools (Meta, Google) that may receive online identifiers. Under some US state laws, this may be treated as a “sale” or “share.” Control this via “Your Privacy Choices” and our Cookie Policy.
Shopify. Our store runs on Shopify, which processes your data when you visit and buy, and may combine it with your interactions with other Shopify merchants to improve its services, ad targeting and fraud prevention. See Shopify’s Consumer Privacy Policy.
8. Sending information overseas
We are based in Australia and sell to customers in Australia, the United States, the United Kingdom, Germany, France, Italy, Spain, the Netherlands and Denmark. Your information may therefore be processed in Australia, the United States, the EEA, the United Kingdom, and other countries where our service providers operate. Where personal information is transferred out of the EEA or the UK, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, in our contracts with service providers.
9. How we protect and keep your information
We use SSL/TLS encryption, access controls, and regular reviews. We keep your information only as long as needed or as required by law. If a breach is likely to cause serious harm, we notify you and the OAIC under the Notifiable Data Breaches scheme, and the relevant supervisory authority where the GDPR or UK GDPR applies.
10. POSTUREdome and YADlife are separate companies
POSTUREdome Pty Ltd is a separate company from YADlife Pty Ltd. The two companies keep separate systems and separate databases.
Personal information you provide to POSTUREdome is not shared with YADlife unless you expressly opt in (for example, by choosing to create a separate YADlife account).
11. Your rights
Depending on where you live, you may have the right to: access, correct, delete, restrict, object, receive a portable copy, withdraw consent, and complain. Email privacy@posturedome.com. We respond within the time required by applicable law.
Regulators: OAIC (Australia); ICO (United Kingdom); your local data protection authority (EEA); state Attorney General (United States).
12. Account and data deletion
You can request deletion of your account and personal data by emailing privacy@posturedome.com. We will process your request within 30 days and instruct our service providers accordingly. Some data may be retained for legal or tax purposes.
13. Children’s privacy
The Platform is not directed to children under 16 and we do not knowingly collect their personal information.
14. Cookies
See our Cookie Policy for details on the tracking technologies we use and how to manage them.
15. Changes
We may update this Policy from time to time. Material changes will be communicated by email or on-site notice.
16. Regional information
Australia
This Policy meets the APPs. Contact privacy@posturedome.com. You may complain to the OAIC if you are not satisfied with our response.
EEA & UK
We sell to customers in the United Kingdom, Germany, France, Italy, Spain, the Netherlands and Denmark, so the UK GDPR and the GDPR apply to that activity. Our lawful bases are: performance of a contract (to process and deliver your order); legitimate interests (to secure and improve the Platform, and to prevent fraud); consent (for marketing and non-essential cookies); and compliance with a legal obligation (tax and accounting records).
You have the rights set out in Section 11, including the right to lodge a complaint with your local supervisory authority or, in the United Kingdom, the Information Commissioner's Office.
EU and UK representative. We are appointing a representative under Article 27 of the GDPR and the UK GDPR. Until that appointment is published here, residents of the EEA and the United Kingdom can contact us directly about any data protection matter at privacy@posturedome.com, and we will respond within the statutory timeframe.
United States
US state privacy laws may give you rights to opt out of the “sale” or “share” of personal information. We honour Global Privacy Control. See Your Privacy Choices.
17. Contact
POSTUREdome Pty Ltd — Privacy: privacy@posturedome.com | Support: care@posturedome.com
Post: 225 Grote Street, Adelaide, South Australia 5000, Australia
ABN 89 677 802 587 | ACN 677 802 587
Disclaimer: POSTUREdome is not a medical device. Information on the Platform is for educational and general wellness purposes only and may not be suitable for everyone. Discontinue use if you experience any unusual symptoms and consult a healthcare professional.