Privacy Policy
Privacy Policy
Effective Date: 1st May 2025
Last Updated: 1st May 2025
POSTUREdome Pty Ltd (“POSTUREdome”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you interact with our website, purchase our products, use the YADlife app, or engage with our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
1. Personal Information We Collect
When you interact with POSTUREdome, we may collect the following types of personal information:
a) Device & Browsing Data
· IP address
· Web browser type
· Time zone and location
· Pages visited and how you interact with the site
Why we collect it:
To load the website correctly, monitor performance, and improve your experience.
How we collect it:
Via cookies, pixels, log files, and analytics tools (e.g. Google Analytics, Meta Pixel).
b) Order & Account Information
· Name
· Email address
· Phone number
· Billing and shipping address
· Payment details (processed securely via Shopify, Stripe, or PayPal)
Why we collect it:
To process orders, ship products, issue receipts, provide customer service, and reduce fraud.
How we collect it:
Directly from you at checkout or when creating an account.
c) Health & Assessment Information (YADlife App & Forms)
· Information you choose to submit through our app or JotForm-based health assessments
· Images or health-related documents (e.g. MRIs or self-assessments)
Why we collect it:
To provide personalized educational content or assessments (not medical advice). You provide this information voluntarily.
d) Marketing & Communication Preferences
· Opt-in data for newsletters, offers, app updates, or SMS notifications
Why we collect it:
To send you relevant updates and promotions if you’ve given us permission.
e) Social Media & User-Generated Content
· Comments, reviews, testimonials, or tagged content you share with us online
Why we collect it:
To engage with our community and improve the relevance of our content and advertising.
2. How We Use Your Information
We use your data to:
· Process and deliver orders
· Respond to questions and support requests
· Provide access to the YADlife app and assessment tools
· Improve website and app functionality
· Send optional marketing communications
· Monitor website usage and trends
· Protect our systems from fraud or misuse
· Meet our legal obligations
3. Sharing Your Information
We may share your information with trusted service providers:
|
Provider |
Purpose |
|
Shopify |
eCommerce store hosting and processing |
|
Stripe / PayPal |
Secure payments |
|
Klaviyo |
Email marketing and automation |
|
JotForm |
Health and posture form submissions |
|
Meta, Google |
Advertising and analytics |
|
Fulfillment Providers |
Shipping, tracking, returns |
Some of these partners may store data outside Australia. We ensure appropriate safeguards are in place.
We never sell your data.
4. Cookies and Tracking
We use cookies to:
· Maintain your session
· Remember cart contents
· Understand how people use the site
· Show relevant ads
You can adjust cookie settings in your browser. For more info, visit www.allaboutcookies.org.
We use:
· Shopify cookies (for shopping experience)
· Google Analytics
· Meta/Facebook tracking pixels
You can opt out of personalized advertising:
5. How We Protect Your Data
We implement:
· SSL encryption
· Secure servers
· Limited staff access
· Secure third-party integrations
However, no method of transmission is 100% secure. Use of our services is at your own risk.
6. Your Rights (Australia, EEA, and California)
You have the right to:
· Access your personal information
· Correct or update it
· Request deletion (where legally allowed)
· Withdraw consent to marketing
· Lodge a complaint with the OAIC (Australia), your local DPA (EU), or the CCPA (California)
To exercise your rights, contact us at:
posturedome@gmail.com
225 Grote St, Adelaide, 5000, South Australia, Australia
7. Data Retention
We retain your data:
· For as long as needed to fulfill your purchase or purpose
· For legal, tax, and accounting reasons
· Unless you request its deletion (unless legally required to keep it)
8. Children’s Privacy
POSTUREdome is not directed at children under 16. We do not knowingly collect personal information from anyone under this age. If you believe your child has submitted data, please contact us to request deletion.
9. SMS & Email Consent
By opting in to receive SMS or email updates, you consent to receive:
· Order updates
· Promotional content
· Abandoned cart reminders
You can unsubscribe at any time by:
· Clicking "Unsubscribe" at the bottom of emails
· Replying STOP to SMS
10. Collection of Health Data
POSTUREdome does not collect or store any consumer health data. Any posture-related educational or app-based content is accessed through the independent YADlife platform, which maintains its own privacy and health data protection policies.”
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. We recommend checking this page regularly. The latest version will always be posted here.
12. Contact Us
POSTUREdome Pty Ltd
225 Grote St
Adelaide 5000
SA Australia
posturedome@gmail.com