Returns & Refund Policy

POSTUREdome — Returns & Refund Policy

Effective Date: 18 August 2026

We want POSTUREdome to suit the way you sit. If it doesn't, this policy explains your options.

1. 60-day return period

If POSTUREdome does not suit you, you may return it within 60 days of delivery for a full refund of the purchase price. Because POSTUREdome is designed to be used over time, we expect it to have been used — you do not need to return it unused or in unopened packaging. It should simply be returned in reasonable, clean condition. Contact care@posturedome.com to start a return.

This 60-day period is a change-of-mind and suitability period offered by us voluntarily. It is in addition to, and does not limit, your rights under the Australian Consumer Law (see section 5).

2. How to return

  • Email care@posturedome.com with your order number within 60 days of delivery.
  • We will provide a return address and any instructions.
  • Return shipping costs are the customer's responsibility unless the product is faulty, damaged, or we made an error.
  • Once we receive and inspect the returned product, we will process your refund within 10 business days to your original payment method.

3. What happens to returned products

Returned POSTUREdome units are not resold as new. Where a returned unit is in serviceable condition, we repurpose it through community donation programs rather than sending it to landfill.

4. Faulty or damaged products

If your product arrives faulty, damaged, or does not match its description, contact care@posturedome.com. We will arrange a replacement, repair, or full refund, including return shipping, at no cost to you.

5. Australian Consumer Law

Your rights under the Australian Consumer Law are not affected by this policy. Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

6. International orders

International customers may return products under this policy. Additional customs or duties on returns are the customer's responsibility. Refunds for international orders will be processed in AUD.

7. Exchanges

We do not currently offer direct exchanges. To exchange a product, return it under this policy and place a new order.

8. Contact

POSTUREdome Pty Ltd — care@posturedome.com — 225 Grote Street, Adelaide, South Australia 5000, Australia