Returns & Refund Policy
POSTUREdome — Returns & Refund Policy
Effective Date: 25 September 2026
We want POSTUREdome to suit the way you sit. If it doesn't, this policy explains your options.
1. Your return period
If POSTUREdome does not suit you, you may return it for a full refund of the purchase price:
- Standard orders: 60 days from delivery.
- Pre-order backers: 90 days from delivery. You committed before you had held one, so you get longer.
Because POSTUREdome is designed to be used over time, we expect it to have been used. You do not need to return it unused or in unopened packaging. It should simply be returned in reasonable, clean condition. Contact care@posturedome.com to start a return.
This is a change-of-mind and suitability period offered by us voluntarily. It is in addition to, and does not limit, your rights under the Australian Consumer Law (see section 6) or the consumer law where you live (see section 7).
2. How to return
- Email care@posturedome.com with your order number within your return period.
- We will provide a return address and any instructions.
- Within Australia we pay return postage and will send you a prepaid label, so you are never out of pocket.
- Outside Australia, return postage is the customer's responsibility on a change of mind. If the product is faulty, damaged or not as described, we cover all costs wherever you are (see section 5).
- Once we receive and inspect the returned product, we will process your refund within 10 business days to your original payment method, in the currency you paid.
3. Cancelling a pre-order
You can cancel a pre-order at any time before it is dispatched for a full refund. Email care@posturedome.com. There is no form and no questions.
4. What happens to returned products
Returned POSTUREdome units are not resold as new. Where a returned unit is still in serviceable condition, we repurpose it to support posture and musculoskeletal health initiatives in underprivileged communities rather than sending it to landfill.
5. Faulty or damaged products
If your product arrives faulty, damaged, or does not match its description, contact care@posturedome.com. We will arrange a replacement, repair, or full refund, including return shipping, at no cost to you, wherever you are.
6. Australian Consumer Law
Your rights under the Australian Consumer Law are not affected by this policy. Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
7. Where we ship, and your rights outside Australia
We are initially shipping to Australia and the United States, and we're hoping to release into the UK, Germany, France, Italy, Spain, the Netherlands and Denmark very soon. This policy applies to customers in every country we ship to.
Nothing in this policy limits any statutory rights you have where you live, including rights to cancel a distance purchase under UK and EU consumer law. Those rights sit alongside the return period in section 1, whichever is more favourable to you.
If you are outside the countries listed above and have an order with us, contact care@posturedome.com and we will handle the return with you case by case.
8. Exchanges
We do not currently offer direct exchanges. To exchange a product, return it under this policy and place a new order.
9. Contact
POSTUREdome Pty Ltd
ACN 677 802 587 · ABN 89 677 802 587
225 Grote Street, Adelaide, South Australia 5000, Australia
Telephone: 08 8221 6600
Email: care@posturedome.com